Sue Mills
DIRECTOR - TRAINER AND CLIENT AFTER-CARE
When Will You Meet Sue?

You will meet me in the initial meetings, where I perform business process mapping. I am an advocate for you; I see things from your perspective and I advise and direct the team with the build of your system based on my observations. I am the trainer for your system and will be the one delivering the system to you. And I am on hand for after-care once you are up and running!

What do you love the most about Creative Analysis?

I love working with people that I love. The team are fantastic. I am in a space where I can be my absolute true self. I am supported by the team – we totally have each other’s backs and we have mutual respect. We are open, transparent and honest with each other. I can be flexible, open and all my skills are maximised. I have never had that before in a company.

I love to problem solve for clients. To give people time back to do what they love with the people they love, that feels amazing to me. Tech is a great tool to free you up, allowing you to do other things. It really can change people’s lives. And the added bonus is it is always changing and developing. It isn’t static and that is exciting to me. I love to learn!

Delivering the system to the client at the end is the thing that really fires me up. I get to see clients light up during the training when they realise what they have and the impact it will have on their lives.

Sue's Background

I have always wanted to be a forensic scientist, right from being a little girl. I read Patricia Cornwell’s books and was hooked. That goal set out my path for me. I studied chemistry, biology and maths. I went on to do a Molecular Biology degree. It was a sandwich degree and in my year out I worked with the Forensic Science Service. I realised it wasn’t like in the books and on TV.

I went on to work in the NHS for 12 years as a Clinical Scientist in bone marrow and organ transplantation. During my time with the NHS I completed an MSc in Immunology.

In 2007 I had my daughter, Ruby and went back to work part time. The long commute and out of hours on call didn’t fit with family life, so I decided to leave the NHS and become self-employed.

I freelanced for 8 years, utilising my practical and analytical skills and applying them to process improvement, business support, virtual assistance and training.

I have worked with Zoho for 4 years now, training on Zoho applications.

Personal
Click each question to read Sue's answer

What's your favourite food?

I just like food. All food! I like to share food with others. I don’t want to choose one dish so we order a few and share. Sociable eating is my thing.

What's your most annoying habit?

I am always trying to solve everything. And I talk a lot!

What's your greatest strength?

Level-headedness. I am not a flapper. I have an energetic personality externally. Internally, I am calm and grounded. I am the person everyone comes to in a crisis. I get stuff done. I am pragmatic and matter of fact. I thrive in situations where I can sort things out. I am very positive too. I see the good in everything. There is always a silver lining and a bright side to every situation.

What do you love to do in your spare time?

Exercise, read, spend time with family and friends. I love to laugh.

Outdoors or indoors?

Outdoors. Easy.

What did you want to be when you 'grew up'?

A forensic scientist.

What’s fun about Paula?

We say the same thing at the same time. I know we were always meant to work together.

What’s fun about Jack?

Jack’s giggle makes me laugh. When he giggles I know he is relaxed.