Managing Clients’ Expectations at the Touch of a Button

And…click! That simple tap was the sound of Dom Wint, owner of web design company Clean Page Webdesign Ltd, hitting ‘send’ and communicating with all his clients- at the touch of a button. As easy as that, he has informed and reassured his clients, whilst managing their expectations. Let’s rewind. A few weeks ago Dom took steps to warn his clients that their websites were not working. With many of Dom’s client base being causes,…

From Filofax to Freedom Pt1- The Cluttered Kitchen

I knew about CRM systems before I connected with Creative Analysis, in past employed life I had witnessed poor CRM implementations, at the time feeling like it was something else to administrate. I had also seen it as a sales tool and in my career I had tried to avoid being labelled sales, so you could say I wasn’t exactly pro having my own CRM system. I had heard Paula of Creative Analysis share her…