OUR SERVICE DELIVERY
We use a combination of scalable, tried and tested creative tools and methods (that we are continually building upon) drawn from design thinking, analytical, data, business and technical systems expertise that spans decades, giving us the insight, knowledge and edge required to successfully deliver your systems change project alongside you and your teams. We bring people together to prototype and test digital systems and solutions, make sense of complex processes and ensure the right technology underpins future strategic objectives. Our approach is deeply human. It builds empathy and understanding across the backdrop of a digital transformation.
We use a combination of scalable, tried and tested creative tools and methods (that we are continually building upon) drawn from design thinking, analytical, data, business and technical systems expertise that spans decades, giving us the insight, knowledge and edge required to successfully deliver your systems change project alongside you and your teams.
We bring people together to prototype and test digital systems and solutions, make sense of complex processes and ensure the right technology underpins future strategic objectives. Our approach is deeply human. It builds empathy and understanding across the backdrop of a digital transformation.
OUR CORE SERVICES
Our elite, market-leading services provide a catalyst for successful digital change projects. Our service delivery programmes are bespoke to need and create end-to-end impact with outcomes-based actions. Following a design thinking methodology with our clients, we can expertly: 1. Define the need. 2. Co-create the solution. 3. Collaborate on successful change outcomes. 4. Demonstrate impact. The services below are part of our digital transformation delivery programmes; some can be undertaken as standalone packages. Read more about our Methods & Tools.
A company that explores and acts on human change readiness transforms more quickly and gets better results. People touched by change have important insight; asking, listening and responding to this is essential.
Using live, collaborative visual process mapping, we journey through your organisation with those who live and breathe your systems daily and capture their thoughts on improvement potential and pain points. We co-design workshops with you ensuring alignment on objectives and outcomes.
By carefully considering the process mapping synthesis, a well-designed system can be created that meets its users’ needs and is easy to use and maintain. Systems design plays a critical role in ensuring that systems are successful, reliable, and able to adapt to changing needs and environments.
A simple, effortless system or process design requires careful consideration and clever articulation. We approach every project with rigour; our team combines industry experts in data, analytics, reporting, systems, coding, training and design.
Our bespoke engagement strategy work and systems training is fundamental to adoption, embedding and continuous improvement. Tailored to your organisation’s needs, our training is developed alongside the design and implementation of the system. With your teams, for your teams.
During the go-live and transition phase, we are on standby to ensure seamless system operation and maximise performance. The trust and teamwork established during the co-design and delivery continue to flourish, fostering a strong and positive collaboration going forward.
OUR MOST POPULAR ZOHO SERVICES AND PACKAGES
Zoho Build and Deliver.
We build and deliver the following Zoho apps: Zoho One, CRM Plus, CRM, Desk, Analytics, Recruit, Marketing Plus, Campaigns, Trainer Central, Projects, Flow, SalesIQ, Sign, Survey, Forms, Bookings, People, Cliq, Connect and Workplace. We offer bespoke design and customisation for your business processes. We also provide tailored training to ensure you get the most value from your system.
Zoho One Implementation.
Zoho One is your All-in-One System. A robust system that includes over 40 vital tools: CRM, Desk, marketing tools, exchange email account, web forms, quotes and invoicing. We will help you select the best tools for your business and implement them with you.
OUR DELIVERY PROGRAMMES
We take a structured but people-focused approach to digital transformation. What makes us different is how we collaborate—working closely with leaders and teams from the start.
Our programmes begin with process mapping workshops, where we listen, learn, and uncover what really matters. CA Directors are hands-on in these sessions, ensuring we make the best recommendations for your organisation. With these insights, we tailor the right approach to deliver digital change that sticks.
The process mapping stage shapes the key workflows and tools that will guide the project and support your teams long after implementation. Over the past decade, we’ve refined our approach using proven project management methods—always keeping people at the heart of change. Read on to learn more.
We take a structured but people-focused approach to digital transformation. What makes us different is how we collaborate—working closely with leaders and teams from the start.
Our programmes begin with process mapping workshops, where we listen, learn, and uncover what really matters. CA Directors are hands-on in these sessions, ensuring we make the best recommendations for your organisation. With these insights, we tailor the right approach to deliver digital change that sticks.
The process mapping stage shapes the key workflows and tools that will guide the project and support your teams long after implementation. Over the past decade, we’ve refined our approach using proven project management methods—always keeping people at the heart of change. Read on to learn more.
FAST TRACK
What. A 6-8 week digital process improvement programme.
Who. For small to mid-sized businesses with a small digital change need, new to Zoho or Zoho users who want to expand their existing Zoho tech stack.
When. Best for teams implementing single or multiple simple system projects, ensuring seamless adoption and alignment across the organisation.
Why. Sprints have proven to work for thousands, if not millions of teams already, fostering people to get more done and management to fast-forward their inert projects. Requires focused effort over a 45-day period (Forecast).
100-DAY CHALLENGE
What. A digital transformation project that is designed, implemented and adopted within a 14-week timeframe.
Who. Our most popular programme for mid-to-large sized businesses.
When. Recommended for organisations looking to fundamentally impact the delivery of their strategic objectives through streamlining systems and enabling critical process improvements.
Why. The 100-day challenge is a structured innovation process, combined with coaching support. It enables frontline staff to collaborate and rapidly experiment with new ways of working, to achieve better results for people and communities (nesta.org.uk).
SLOW BURN
What. For larger, more complex digital transformation projects where time and consideration is a key requirement. The average delivery is 26+ weeks.
Who. These programmes suit organisations whose strategy is to effect digital change across a broad and deep business landscape or ecosystem.
When. Rapidly growing companies who would benefit from taking pause to reset operations, with a laser-like focus in order to keep scaling and growing.
Why. If top teams slow down, they eventually achieve their objectives more quickly. The world has always been one of change. But as technology evolves and speeds up our lives, something about the changes we face is different. It is a more extreme shift, more rapid and complex, and the challenges more difficult (McKinsey Forbes Harvard).
PARTNERSHIP & PROGRESSION
What. Helps clients fully benefit from our ongoing collaboration after their digital transformation. We build on the trust and teamwork established during system co-design, ensuring continued success.
Who. Available to all our existing clients.
When. Ideal for clients who value a long-term partnership, where our deep understanding of their strategic goals helps systems evolve to drive growth.
Why. We go beyond implementation, providing ongoing support and tailored solutions. This ensures clients not only adopt new systems, but continuously refine and optimise their processes to stay competitive.
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