Zoho Desk Consultancy
Work Smarter, Work Faster
Our Zoho Desk Services
Managing your inbound support tickets through multiple channels, enabling your team to provide excellent customer care.
We take away the setup and customisation stress by taking you through our 3 step process.
Design
Facilitating in-depth design sessions with your team, we determine the structure of your help desk ticket system. We identify all the support channels you need feeding into the system and what integrations you require.Build
Translating all the design options identified in phase one we create a support ticket system that works for your business. Creating departments, users and implementing custom fields to define your process and streamline customer care.Aftercare
We provide training tailored to your customer care processes, this is delivered either in-person or online for both managers and support staff. Aftercare includes a named contact, priority job bookings and access to the expertise of our team.What You Need To Know About Zoho Desk
a few of the features & benefits
Your Zoho Desk System Will...
- Allow your team to easily manage tickets
- Provide a record of previous engagement
- Keep your customer updated throughout
- Give you automation to ensure consistency
Why choose Zoho Desk
- It will be bespoke to your business process
- You’ll have all your tickets in one place
- Helps you improve and track turn around time
- Use departments to organise your enquiries
Your new Integrated System will
- Increase productivity
- Ensure you never miss any customer requests
- Simplify how you work
- Allow you to easily escalate tickets
How We Help You Get The Most Out Of Zoho Desk
IT WILL BE DESIGNED AROUND YOUR TEAM AND YOUR BUSINESS