Our Zoho Desk Services
Managing your inbound support tickets through multiple channels can be tricky.
We take away the setup and customisation stress by taking you through our 3 step process, so your team can do what they do best.
Focus on providing excellent customer care.
Design
Facilitating in-depth design sessions with your team, we determine the structure of your help desk ticket system. We identify all the support channels you need to feed into the system and the integrations you require.
Build
Translating all the design options identified in Phase One, we create a bespoke support ticket system for your business; creating departments, users and implementing custom fields to define your process and streamline customer care.
Aftercare
We provide training tailored to your customer care processes, delivered either in-person or online for managers and support staff. Aftercare includes a named contact, priority job bookings and access to the expertise of our team.
Your Zoho Desk System Will
- Allow your team to easily manage tickets
- Provide a record of previous engagement
- Keep your customer updated throughout
- Give you automation to ensure consistency
Why Choose Zoho Desk
- It will be bespoke to your business process
- You’ll have all your tickets in one place
- Helps you improve and track turn around time
- Organise your enquiries, using departments
Your New Integrated System Will
- Increase productivity
- Ensure you never miss any customer requests
- Simplify how you work
- Allow you to easily escalate tickets