From Frustration to Clarity. We all felt there had to be a better way.   PREFACE This article is part of a Human-Centred Mapping Series exploring how human-centred mapping techniques shape successful digital transformation. Each step builds on the last, creating clarity and alignment across your change project. Empathy Mapping: Understanding the real people behind the process to frame challenges effectively and authentically. Journey Mapping: Making internal user experiences tangible, visualising workflows to empower teams…

I thought I knew what to expect. I’ve sat through countless business workshops, thought out workflows, and tackled process inefficiencies. But this? This was different.   PREFACE This article is part of a Human-Centred Mapping Series exploring how human-centred mapping techniques shape successful digital transformation. Each step builds on the last, creating clarity and alignment across your change project. Empathy Mapping: Understanding the real people behind the process to frame challenges effectively and authentically. Journey…